google-site-verification=U0Q4nUf7gy008G2e6vjitL4htHLAso-Tlnzg4z6xYtI Speeding Up Your Response Time, with Kelly Gonyo - Addressing the ELEPHANT in the Room®

Episode 2

Published on:

7th Sep 2022

Speeding Up Your Response Time, with Kelly Gonyo

Kelly is the founder and President of Blue Line Insurance Agency, Inc. She has been in the insurance business since 2001 and has worked in just about every role within the independent agency. Although she specializes in commercial insurance, she has experience in helping you with any of your insurance needs and loves to meet with any of her current or potential clients whenever she can. When she is not in one of the offices, she is either traveling or enjoying everything the Adirondacks and North Country has to offer.

What you will learn in this episode:

  • How today’s culture of instant-gratification affects workplace communication
  • Creative ways to open up and expand your conversations with your customers
  • How your response time directly affects your customers and team members
  • The importance of prioritizing fulfilling customer needs in a timely manner
  • Examples of how giving simple support can be powerful enough to make a noticeable difference in someone's life


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About the Podcast

Addressing the ELEPHANT in the Room®
We discuss hard things to talk about and shed light on difficult subjects.
Addressing the ELEPHANT in the Room with Coach April Ballestero. Join us as we interview guests about the ELEPHANT in the room. We shed light on difficult subjects and learn how to better Address the ELEPHANT in the Room.

Addressing the ELEPHANT in the Room® is a ONE LIGHT AHEAD production made in association with Eric Ballestero.

Hosted by Coach April Ballestero
Produced by Eric Ballestero

© Copyright ONE LIGHT AHEAD® & April Ballestero & Eric Ballestero 2021. All Rights Reserved.

About your hosts

April Ballestero

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Author, Facilitator, Founder, Consultant, Speaker, and Strategic Leadership Coach guiding light bulb moments. Thankful to be celebrating 10 years of guiding, coaching, and leading industry leaders such as attorneys, coaches, chiropractors, financial planners, the real estate industry, and many other sales and business professionals across the nation. The celebration goes on to include over 20 years of business, professional and personal development which I am so honored to share as a vessel to our clients, coaches, and community.

Eric Ballestero

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Eric Ballestero has worked with Coach April Ballestero since before ONE LIGHT AHEAD®'s inception in 2011 while he was still in school and has continually brought new ideas and a lot of technical help to the team. He produced the first three seasons of Addressing the ELEPHANT in the Room® podcast in addition to being a continual partner of ONE LIGHT AHEAD®.